Privacy Policy
At Wells Physical Therapy, we are committed to protecting the privacy and confidentiality of our patients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our clinic or use our services.
Information We Collect
Personal Information
We may collect personal information such as your name, address, email address, phone number, date of birth, medical history, and other relevant details necessary for providing physical therapy services.
Health Information
As a mobile physical therapy provider, we collect health information related to your medical conditions, treatment plans, progress during therapy sessions, and any other relevant medical history needed for your care.
Payment Information
If applicable, we may collect payment information such as credit card details or billing information for processing payments for services rendered. As a cash-based provider, we do not bill insurance directly.
Website Usage Data
We may collect non-personal information about your visit to our website, including IP address, browser type, operating system, referring URL, pages viewed, and other analytics data to improve our website’s functionality and user experience.
How We Use Your Information
Providing Services
We use the information collected to provide personalized, in-home physical therapy services, including assessment, diagnosis, treatment planning, and ongoing therapy sessions.
Communication
We may use your contact information to communicate with you regarding appointment scheduling, treatment updates, billing matters, or other administrative purposes related to your care.
Improving Services
Your feedback and health information may be used to enhance patient care, improve treatment plans, and optimize our overall services.
Other Uses and Disclosures
We are permitted or required by law to make certain uses and disclosures of your protected health information without your consent or authorization for the following reasons:
Employer Requests: If your employer has requested health care services for you, we may disclose relevant information to them.
Abuse or Neglect Reporting: If we suspect child abuse, neglect, or domestic violence, we are mandated to report such cases.
Military Members & National Security: For military personnel, we may release information for national security or intelligence activities.
Public Health Activities: Your information may be disclosed for public health reporting, such as disease outbreaks, adverse medication effects, or participating in health investigations.
Regulatory Agencies: We may disclose information to government oversight agencies such as the Florida Department of Health for audits or investigations.
Legal Compliance: Your information may be disclosed in response to a court order, subpoena, or as required by law.
Law Enforcement: We may disclose information to law enforcement officials when required by law, such as cases involving abuse or criminal investigations.
Coroners and Funeral Directors: Information may be disclosed to coroners and funeral directors when legally necessary.
Workers’ Compensation: Information may be disclosed as needed for workers’ compensation claims under Florida law.
Data Security
We implement appropriate technical and organizational measures to protect your personal and health information against unauthorized access, disclosure, alteration, or destruction.
We restrict access to your information to authorized personnel only and ensure that all staff members adhere to strict confidentiality obligations.
Your Rights
Under Florida law and federal privacy regulations, you have the right to:
Access your personal and medical records.
Request corrections to inaccurate information.
Request deletion of certain information when applicable.
Restrict certain disclosures in specific circumstances.
Receive a copy of this Privacy Policy upon request. If you wish to exercise any of these rights or have concerns about the use of your information, please contact us.